Welcome — your agent is running. Here's what to do right now to make the most of your first session.

Step 1: Open your messaging app

Your agent lives in Telegram, WhatsApp, or Slack — whichever you chose during setup. Open it now. You should see your agent listed as a contact or in a group. If you set up Telegram, look for the bot you named during the wizard.

Step 2: Say hello

Type a simple message — "Hi" works fine. Your agent will introduce itself, confirm it's ready, and tell you what it's connected to (calendar, email, and any other services you authorised during setup).

Step 3: Give it something real to do

Don't overthink this. Try one of these to get started:

• "Summarise my emails from this week"
• "What's on my calendar tomorrow?"
• "Draft a follow-up email to [name] about [topic]"
• "Find me three competitors in [your industry]"

Step 4: Check Mission Control

Open Mission Control in your browser (the link was in your welcome email). This is your dashboard — you can see your agent's health, connected services, and usage. You don't need to use it daily, but it's good to know where it is.

One thing to remember

Your agent runs on your computer. If your computer is asleep or turned off, your agent is paused. For best results, keep your computer on and connected to the internet when you're working — or even overnight, so your agent can handle background tasks. More on this in The one rule: keep your computer on.

Your agent understands natural language — you don't need special commands or a particular format. But a few habits make conversations go much more smoothly.

What works well

• Be specific about what you want. "Write a short thank-you email to Markus after our call today — we discussed the Q3 proposal" is better than "write an email."
• Give context. The more your agent knows, the better the result. Don't assume it remembers context from a conversation yesterday unless you remind it.
• Ask for a draft first. For anything you'll send to clients, say "draft this first, don't send yet." Your agent will show you the output for approval.
• Be direct about deadlines. "I need this before 3pm" works — your agent takes timing seriously.

What doesn't work as well

• Very vague requests. "Help me with my business" doesn't give your agent enough to act on. Try to name a specific task.
• Assuming it remembers everything. Your agent has a strong memory, but it helps to re-state important context in long gaps between conversations.
• Multi-step tasks in one sentence. Break complex projects into steps: "First, summarise the attached PDF. Then suggest three follow-up questions I could send."

Approval requests

For actions that can't be undone — sending an email, deleting a file, booking something — your agent will ask for your confirmation before proceeding. Just reply "yes" or "go ahead." If you want to change something, say what to change and it'll revise first.

A good mindset

Think of your agent like a capable new team member who's great at their job but doesn't know your specific preferences yet. Be clear, be specific, and give feedback when something isn't right. It gets better the more you use it.

Your Stomme agent is a general-purpose AI assistant running continuously on your computer. It's connected to your tools, it takes actions — not just suggestions — and it works while you're busy with other things.

Communication & email

• Triage your inbox and surface what matters
• Draft and send emails (with your approval)
• Write follow-ups, proposals, and client responses
• Handle meeting invites and scheduling

Research & information

• Search the web and summarise findings
• Monitor competitors, news, or industry topics
• Read and summarise documents you share
• Answer questions with up-to-date information

Documents & content

• Write reports, proposals, and presentations
• Edit and improve documents you're working on
• Translate text between languages
• Create structured summaries from messy notes

Files & organisation

• Organise files and folders on your computer
• Find specific files when you can't remember where they are
• Rename, move, and sort documents automatically

Calendar & admin

• Check your schedule and flag conflicts
• Prepare briefings before important meetings
• Track tasks and follow up on open items

What grows over time

New skills are added regularly and update automatically — you don't have to do anything. Business plan customers can also request custom skills built around their specific workflows. Your agent learns your preferences through use, so it gets more accurate and useful the longer you work together.

Your agent runs on your computer. That's what makes it private and powerful — but it also means it needs your computer to be on and connected to do its job.

What keeping your computer on actually means

Your computer needs to be:

• Powered on (not shut down)
• Not in sleep mode (or using sleep settings that allow background activity)
• Connected to Wi-Fi

When these three conditions are met, your agent is active and can handle tasks, process emails, and respond to your messages.

Sleep mode: what to do

By default, computers can go to sleep after a period of inactivity — this pauses your agent. We recommend adjusting your power settings so it stays active when connected to power:

This is especially important if you want your agent to work overnight or process tasks while you're away from your desk.

What happens if it sleeps anyway

Nothing is lost. When your computer wakes up, your agent resumes automatically — usually within a minute or two. Any messages you sent while it was asleep will be processed when it comes back online. You'll see a response as soon as it's caught up.

Travelling or away for a few days?

If you'll be away from your computer for a few days, you have two options: leave your computer on (plugged in, display off is fine), or accept that your agent will be paused until you return. Your data and configuration are always safe — nothing is lost during downtime.

Wi-Fi interruptions

Brief Wi-Fi drops are handled gracefully — your agent will retry and continue when the connection comes back. If your internet is down for an extended period, your agent can still work on local tasks (file organisation, drafting documents) but won't be able to search the web or access email until connectivity returns.

To let your agent read your emails and manage your calendar, you'll connect your Google account. Here's what that means and how to do it.

What access your agent gets

When you connect Google, your agent can:

• Read your emails — to summarise, triage, and draft replies
• Send emails on your behalf — always with your approval first
• Read your calendar — to see your schedule and flag conflicts
• Create and modify calendar events — with your confirmation

Your agent does not have access to Google Drive, Google Docs, or any other Google services unless you explicitly connect them separately.

How to connect (first time)

1. Open Mission Control in your browser
2. Go to Settings → Connected Services
3. Click Connect Google
4. A Google sign-in window will open — choose your account and click Allow
5. You'll be returned to Mission Control, and Google will show as connected

Reconnecting after a disconnection

Google connections occasionally expire, especially after a period of inactivity or a password change. If your agent tells you it can't access your email, follow the same steps above — clicking Connect Google again will refresh the connection without losing any settings.

Multiple Google accounts

You can connect more than one Google account if you use separate addresses for work and personal email. Each account is listed separately in Mission Control and can be enabled or disabled independently.

Revoking access

You can disconnect Google at any time from Mission Control → Settings → Connected Services. You can also revoke access from your Google account settings directly (Security → Third-party apps with account access).

Telegram is the most reliable way to communicate with your agent. Setup takes about five minutes and only needs to be done once.

What you'll need

• A Telegram account (free — download from telegram.org or your app store)
• Your agent's Telegram bot name (shown in the Stomme setup wizard)

How it works

Your agent runs as a Telegram bot. During setup, the wizard creates a private bot just for you — nobody else can message it. You talk to your agent by messaging this bot, just like chatting with a friend.

Setting up via the wizard

If you're in the initial setup wizard (Stomme desktop app), the Telegram step will guide you through this automatically:

1. The wizard will give you a bot name (something like @YourAgentBot)
2. Search for that name in Telegram and open the chat
3. Send the message /start to activate the bot
4. Return to the wizard — it will detect the connection and confirm

Finding your chat ID (if asked)

Occasionally the setup will ask for your Telegram chat ID. To find it:

• Open Telegram and search for @userinfobot
• Send any message to it
• It will reply with your chat ID — a number like 123456789
• Copy and paste that number into the setup field

After setup

Once Telegram is connected, every message you send to your bot goes directly to your agent on your computer. Responses typically arrive within a few seconds. You can message from your phone, tablet, or desktop — Telegram syncs across all your devices automatically.

You can connect your personal WhatsApp number to your agent. No business account needed — your regular WhatsApp works fine.

How it works

WhatsApp uses a QR code scan to link your number to your agent on your computer. It's the same technology WhatsApp uses for "WhatsApp Web" — you may have used it to access WhatsApp from your computer before.

Setup steps

1. In the Stomme setup wizard (or Mission Control → Settings → Connected Services), select WhatsApp
2. A QR code will appear on screen
3. Open WhatsApp on your phone → Settings → Linked Devices → Link a Device
4. Point your phone camera at the QR code on screen
5. WhatsApp will confirm "Device linked" — setup is complete

What to expect

After linking, your agent will appear as a contact in WhatsApp — or you can message a specific number provided during setup. Messages you send go to your agent; it replies in the same chat. Your WhatsApp conversations with your agent are stored locally on your computer, not on WhatsApp's servers.

QR code expired?

QR codes expire after a few minutes. If yours expired before you scanned it, just refresh the setup page or click "Generate new QR code" — a fresh code will appear immediately.

Will this affect my normal WhatsApp?

No. Your personal WhatsApp continues to work exactly as before. The agent connection is separate — like adding WhatsApp Web on a new device. Your normal chats, contacts, and notifications are completely unaffected.

If you're on the Professional (up to 3 agents) or Business (up to 6 agents) plan, you can run multiple agents — each focused on different areas of your work.

What multiple agents means

Each agent is a separate assistant with its own:

• Name and personality (you can customise both)
• Connected services (e.g. one for email, one for research)
• Skills and focus areas
• Telegram or WhatsApp contact

For example, a small business owner might have one agent managing client communications, another handling research and competitor monitoring, and a third managing internal admin.

Adding a new agent

1. Open Mission Control in your browser
2. Go to Agents → Add Agent
3. Give your new agent a name and choose its focus area
4. Connect the messaging channel (Telegram or WhatsApp)
5. Configure its skills and connected services
6. Click Launch — your new agent will start within a few minutes

What if I'm on Starter?

The Starter plan includes one agent. If you need more, you can upgrade to Professional or Business at any time from Mission Control → Account → Upgrade Plan. The change takes effect immediately, and you'll be charged the prorated difference for the current billing period.

Changing an existing agent

To change an agent's name, skills, or connected services, go to Mission Control → Agents → [agent name] → Settings. Most changes take effect immediately. If you're changing the messaging channel (e.g. switching from Telegram to WhatsApp), you'll need to complete a brief reconnection step.

Telegram is the most reliable channel for talking to your agent. This article covers setup confirmation, common issues, and how to reconnect.

Confirming Telegram is working

After setup, send your agent a message like "Hello" or "Are you there?" — it should respond within 10–15 seconds. If you see a response, Telegram is working correctly.

Agent not responding on Telegram

If your agent stops responding, work through these steps:

• Check your computer is on. Your agent runs on your computer — if it's asleep or shut down, it can't respond. Wake it up and try again.
• Check your Wi-Fi. Your agent needs internet access to receive and send messages.
• Wait 2 minutes. If your computer just woke from sleep, the agent needs a moment to reconnect.
• Check Mission Control. Open Mission Control in your browser — it will show if your agent is online, offline, or showing any errors.

Bot shows as offline or "Bot stopped"

This occasionally happens after a computer restart or system update. To fix it:

1. Open Mission Control → Agents → [your agent] → Status
2. Click Restart Agent
3. Wait about 60 seconds
4. Send a message in Telegram — your agent should respond

Reconnecting your Telegram bot

If the bot connection was broken (e.g. after creating a new bot token), go to Mission Control → Settings → Connected Services → Telegram → Reconnect. Follow the same steps as initial setup: find your bot in Telegram and send /start.

Multiple devices

You can message your agent from any device where you have Telegram installed — phone, tablet, or computer. All messages go to the same agent, and conversations are synced automatically.

WhatsApp is a convenient way to reach your agent, especially if you're already using it for business. This article covers setup confirmation and common issues.

Confirming WhatsApp is working

After completing the QR code scan, send a message to your agent's WhatsApp contact. It should respond within 10–15 seconds. If it does, you're all set.

QR code expired during setup

QR codes are only valid for a few minutes. If yours expired:

1. Go back to Mission Control → Settings → Connected Services → WhatsApp
2. Click Generate new QR code
3. Scan the new code quickly — within 2 minutes

Agent not responding on WhatsApp

• Check your computer is on and connected to the internet. Your agent runs locally — if your computer is offline, your agent pauses.
• Check Mission Control to confirm your agent is online.
• Check the WhatsApp link is still active. WhatsApp links can expire if your phone and computer haven't communicated for a long time. Go to Mission Control → Connected Services → WhatsApp to check the status.

Reconnecting after a link expiry

WhatsApp links occasionally expire, especially if your computer was off for an extended period. To reconnect:

1. Go to Mission Control → Settings → Connected Services → WhatsApp
2. Click Reconnect WhatsApp
3. Scan the new QR code with your phone
4. The link will be restored — your conversation history is unaffected

WhatsApp message delivery delays

WhatsApp occasionally has brief delays in delivering messages between devices. If your agent responds but there's a short lag, this is normal. Persistent delays (more than 2–3 minutes) usually indicate a connectivity issue on your computer's end.

Your agent is designed to act — not just advise. But for actions that can't easily be undone, it will always ask for your permission first. This is called an approval gate.

What triggers an approval request

Your agent will ask before it:

• Sends an email on your behalf
• Deletes or moves files permanently
• Books or modifies calendar events
• Makes any purchase or financial action
• Accesses a new service it hasn't used before

What an approval looks like

Your agent will send you a message in Telegram or WhatsApp describing what it's about to do and asking you to confirm. For example:

"I've drafted a reply to Markus. Here it is: [draft]. Shall I send it? Reply yes to send, or tell me what to change."

How to respond

• Approve: Reply "yes", "go ahead", "send it", or similar
• Edit first: Tell your agent what to change — "make it shorter" or "add a line about the deadline" — and it will revise and ask again
• Cancel: Reply "cancel", "skip this", or "don't send" and the action is dropped

Adjusting approval gates

If your agent is asking for approval too often for something routine (like sending a specific type of email), you can adjust this in Mission Control → Agent Settings → Approvals. You can set certain action types to auto-approve, or tighten the gates for anything sensitive.

What if I don't respond?

If your agent is waiting for approval and doesn't hear back, it will hold the action and remind you once. After a set period (usually 24 hours), it will cancel the pending action and let you know. Nothing will be done without your confirmation.

If your agent has stopped responding to messages, work through these steps in order. Most issues resolve at step 1 or 2.

Step 1: Check your computer

Your agent runs on your computer. If your computer is asleep, shut down, or disconnected from Wi-Fi, your agent can't respond.

• Wake your computer if it was sleeping
• Check the Wi-Fi icon in the menu bar — make sure it's connected
• Wait 60–90 seconds after waking for the agent to reconnect
• Try sending a message again

Step 2: Check Mission Control

Open Mission Control in your browser. Look at your agent's status indicator:

• Green (Online): Your agent is running — the issue may be with your messaging app. Try restarting Telegram or WhatsApp.
• Yellow (Warning): Your agent is running but may have a connection issue. The status page will show what's wrong.
• Red (Offline): Your agent has stopped. Click Restart Agent to bring it back.

Step 3: Restart your agent

In Mission Control → Agents → [your agent], click Restart Agent. Wait about 60 seconds, then send a test message. This resolves most situations where the agent has become stuck.

Step 4: Check your messaging connection

If your agent shows as online in Mission Control but isn't responding in Telegram or WhatsApp, the messaging channel may need to be reconnected. Go to Mission Control → Settings → Connected Services and check the status of your messaging channel.

Step 5: Contact support

If none of the above resolves the issue, contact us at [email protected] with your agent name and a description of what's happening. We'll get back to you within the response time for your plan.

Your agent usually responds within a few seconds. If responses are taking longer than usual, here's what's likely happening and what (if anything) you need to do.

What's normal

• Simple questions: 3–10 seconds
• Drafting a long document: 15–30 seconds
• Web research: 20–45 seconds (your agent is actually searching and reading)
• Complex multi-step tasks: 1–3 minutes

If your agent is working on something complex, it may send a "Working on it..." message to let you know it's still going.

Causes of slower-than-usual responses

• High load: If you've asked for something research-heavy or are running multiple tasks, responses will take longer. This is normal.
• Slow internet: Your agent uses the internet for research and AI processing. A slow connection will slow everything down.
• Computer running low on resources: If many apps are open and your computer is working hard, your agent may run slower. Closing unused apps can help.
• AI service delays: Occasionally, the cloud AI services your agent relies on experience brief slowdowns. This is rare and resolves on its own.

When to worry

If your agent takes more than 5 minutes to respond to a simple question, or doesn't respond at all, it may have stopped. Check Mission Control to see if it's still online, and restart it if needed. See Agent not responding for the full checklist.

Google connections occasionally expire. When this happens, your agent will tell you it can't access your email or calendar, and you'll see a warning in Mission Control. It's easy to fix.

Why this happens

Google connections expire after a period of inactivity, or when your Google password changes. It's a security feature — nothing has gone wrong with your agent or your account.

How to reconnect

1. Open Mission Control in your browser
2. Go to Settings → Connected Services
3. You'll see a warning icon next to Google — click Reconnect
4. A Google sign-in window will open
5. Sign in to your Google account and click Allow when asked to grant access
6. You'll be returned to Mission Control — Google will show as connected again

After reconnecting

Your agent resumes full access immediately. Any tasks it couldn't complete while Google was disconnected (like reading new emails) will be processed right away. You don't lose any configuration or history.

Preventing disconnections

The most common cause of Google disconnections is changing your Google password. If you change your password, reconnect Google in Mission Control straight away to avoid any interruption. Your agent will also notify you proactively when a reconnection is needed.

If your computer restarts — whether planned or after a power cut — your agent will restart automatically. Here's what to expect.

What happens automatically

When your computer boots up, Stomme runs in the background and restarts your agent automatically. You don't need to do anything. The process takes about 2–3 minutes from login to your agent being fully online.

How to check it's back

• Send a message in Telegram or WhatsApp — your agent will respond when it's ready
• Or open Mission Control — you'll see your agent's status switch to green once it's online

If the agent doesn't restart automatically

Occasionally, especially after an operating system update, the automatic startup may need a nudge:

Messages sent while your computer was off

Any messages you sent while your computer was restarting will be queued and processed as soon as your agent comes back online. You'll see responses arrive shortly after the agent reconnects — no messages are lost.

Your Stomme subscription covers everything you need to run your AI agent — one straightforward bill, nothing extra.

What's included in every plan

• Your AI agent — running 24/7 on your computer, fully managed by us
• AI access included — the AI that powers your agent is provisioned and paid for by Stomme. You don't need a separate account anywhere.
• All skills included — email management, research, calendar, documents, file organisation, and more. New skills added regularly, updated automatically.
• Mission Control dashboard — monitor your agent's health, manage settings, view usage
• Updates and maintenance — we keep your agent running, updated, and secure
• Support — included at the response level for your plan

Plans at a glance

• Starter — €49/month: 1 agent, email support (48-hour response)
• Professional — €129/month: Up to 3 agents, email + chat support (24-hour response)
• Business — €299/month: Up to 6 agents, priority support (4-hour response on weekdays)

One bill, everything included

You pay Stomme monthly. That's it. There's no separate bill for AI usage, no per-message fees, and no hidden costs. We manage everything on the backend so you don't have to think about it.

When does billing happen?

Your subscription renews automatically on the same date each month — the date you first subscribed. You'll receive an email receipt after each payment. You can view your billing history at any time in Mission Control → Account → Billing.

You can upgrade or downgrade your plan at any time from Mission Control. Changes are handled automatically with fair proration.

Upgrading your plan

To upgrade (e.g. Starter → Professional or Professional → Business):

1. Open Mission Control → Account → Plan
2. Click Upgrade Plan and choose your new tier
3. Confirm the change — your new plan activates immediately

You'll be charged a prorated amount for the remainder of the current billing period — only for the days at the new rate. Your next full month will be billed at the new plan price.

Downgrading your plan

To downgrade, follow the same steps and select a lower tier. Downgrades take effect at your next billing date — you keep your current plan's features until the end of the period you've already paid for.

If you're downgrading to a plan with fewer agents (e.g. Professional → Starter), you'll be asked which agent to keep active before the downgrade takes effect.

Proration explained

Proration means you're only charged for what you use. If you upgrade halfway through the month, you pay for half a month at the old price and half at the new — automatically calculated and shown before you confirm.

When changes take effect

• Upgrades: Immediately
• Downgrades: Next billing date
• New agent slots (after upgrade): Available immediately

If a payment fails, here's what happens and how to fix it quickly.

What happens when a payment fails

If your card declines, we'll:

1. Send you an email notification immediately
2. Retry the payment automatically after 3 days
3. Retry once more after another 3 days

During this period, your agent continues running — we don't suspend immediately on a failed payment. You have time to fix the issue without any service interruption.

Grace period

You have a 7-day grace period after the first failed payment to update your payment details. If the payment hasn't been resolved after 7 days, your subscription will be paused until payment is updated.

Updating your payment method

1. Open Mission Control → Account → Billing
2. Click Update Payment Method
3. Enter your new card details — stored securely via Stripe
4. Click Save — your next payment attempt will use the new card

Alternatively, click the link in the payment failure email — it goes directly to the payment update page.

Charges I don't recognise

If you see an unexpected charge, check your billing history in Mission Control → Account → Billing. If something still doesn't make sense, email [email protected] with the date and amount — we'll investigate and respond promptly.

You can cancel your subscription at any time. No phone calls, no hoops, no retention scripts.

How to cancel

1. Open Mission Control → Account → Plan
2. Click Cancel Subscription
3. Confirm your cancellation

Alternatively, email [email protected] and we'll process it immediately.

What happens to your agent

Your subscription remains active until the end of the billing period you've paid for. After that, your agent stops running and is removed from your computer. Your files and data are not deleted — they're stored on your computer and they stay there. You keep everything you created with your agent.

What we keep and what we delete

• We delete: Your account, billing information, and any server-side account data
• Stays on your computer: All agent files, conversation history, and anything your agent created or organised
• Your Google/Telegram connections: These are revoked from our side — you can also revoke them manually from those services if you prefer

Changed your mind?

If you cancel and want to come back, you can resubscribe at any time at stomme.ai. Your previous configuration won't be available (we deleted it), but setup is straightforward and most of your data — your files, documents, and anything saved on your computer — will still be there.

Privacy isn't a policy document with us — it's how the product is built. Here's exactly where your data lives.

Stays on your computer (always)

• Your files and documents — anything your agent reads, creates, or organises
• Your conversation history — every message between you and your agent
• Your agent's memory — preferences, context, and anything it's learned about how you work
• Email and calendar data — fetched and processed locally, not stored on our servers

What goes to the cloud (briefly)

When your agent needs to think — to answer a question, write a document, or process a request — it sends a prompt to a cloud AI service. This prompt is:

• Processed and then discarded — not stored on AI provider servers
• Never used to train AI models (we use services with strict no-training agreements)
• Transmitted over encrypted connections

What Stomme stores

On our servers, we store only what's needed to run your account:

• Your name and email address
• Your subscription and billing information
• Agent health and uptime status (anonymous technical data)

We do not store your conversations, files, emails, calendar events, or agent memory.

Third-party services

We use a small number of trusted third-party services to run the business: Stripe for payments, and standard infrastructure providers for hosting our account management systems. None of these ever have access to your agent's data or conversations.

Short answer: very little. By design.

What we can see

• Your account information — name, email, subscription tier
• Your billing history — payments, invoices, plan changes
• Agent health signals — whether your agent is online, offline, or experiencing errors (anonymous technical status, not content)

What we cannot see

• Your conversations — messages between you and your agent are stored on your computer, not our servers
• Your files — documents, emails, calendar data, anything your agent touches lives locally
• Your agent's memory — all context and preferences are stored on your device
• Your prompts to the AI — these go directly from your computer to the AI provider; they don't pass through our servers

What about support access?

If you contact support and we need to diagnose a problem on your computer, we will ask for your explicit permission before connecting. You can approve, limit, or deny this at any time. Support sessions are time-limited and logged — you can see and revoke access whenever you like from Mission Control.

Our internal policy

No Stomme employee accesses customer systems without explicit, documented consent. This is policy — not just preference — and it applies to everyone on the team including founders.

You have full rights over your data under GDPR, and we make it easy to exercise them.

Your rights at a glance

• Right to access: Request a copy of everything we hold about you
• Right to deletion: Ask us to delete your account and all associated data
• Right to correction: Ask us to correct inaccurate information
• Right to portability: Export your data in a standard format
• Right to object: Object to any processing you haven't consented to

Exercising your rights

Email [email protected] with the subject line "Data Request" and describe what you need. We'll respond within 30 days (usually much faster). For common requests like account deletion, you can also initiate this directly from Mission Control → Account → Privacy.

Your data on your computer

Remember: the majority of your data — conversations, files, agent memory — lives on your computer, not ours. You already have full access and control. When you cancel or request deletion from us, we delete your account data from our servers; the data on your computer stays yours.

Data we hold about you

You can request a complete export at any time from Mission Control → Account → Privacy → Download My Data. This export covers everything we hold on our servers — account info, billing history, and account-level settings.

Questions?

Our privacy policy is at stomme.ai/privacy. For specific questions about how we handle your data, email [email protected] — a real person will respond.

Your agent is powerful — it can read emails, manage files, and take actions on your behalf. Here's how we make sure it only does what it should.

Approval gates

For actions that can't be undone — sending emails, deleting files, making bookings — your agent asks for your confirmation before proceeding. You see exactly what it's about to do, and you choose whether to proceed. See Approvals and confirmations for details.

Skill verification

Every capability your agent has (we call these "skills") is tested, verified, and reviewed before it's made available. Skills are checked for what they can and can't access, and limited to only what they need. A research skill can search the web — it can't touch your files. An email skill can read your inbox — it can't access your banking. Permissions are specific and minimal.

Sandbox isolation

Your agent runs in an isolated environment on your computer. This means:

• Skills run in their own contained space and can't access areas of your system they're not authorised for
• A bug in one skill can't affect other skills or your wider computer
• Skills are updated centrally by Stomme — you receive security patches automatically without needing to do anything

What your agent can't do

Your agent cannot:

• Access files or folders outside the areas you've approved
• Connect to services you haven't authorised
• Take irreversible actions without your confirmation
• Send data about you to anyone other than the AI services needed to process your requests

Keeping it secure

Keep your computer and your Stomme app up to date — security updates are included in your subscription and applied automatically. If you ever suspect something unusual, contact support immediately at [email protected].

There's always a real person on the other end. Here's how to reach us and what to expect.

Email support

The best way to reach us for most issues:

[email protected]

Describe your issue and include your account email. We'll respond within the time for your plan.

Response times by plan

• Starter: Email support, response within 48 hours (weekdays)
• Professional: Email + chat support, response within 24 hours (weekdays)
• Business: Priority support, response within 4 hours (Monday–Friday, 09:00–18:00 CET)

Support hours

Our support team works Monday–Friday, 09:00–18:00 CET. Messages sent outside these hours will be picked up on the next working day (counted toward your plan's response time from when we open).

Self-service (fastest for common issues)

Many common issues can be resolved immediately without contacting us:

• Mission Control — check your agent's status, restart it, reconnect services
• This Help Centre — step-by-step guides for the most common situations
• Your agent — ask it "are you working properly?" or "check your connection" — it can often diagnose and fix issues itself

Most issues can be resolved in a few minutes without waiting for a reply. Try these steps first — they fix the majority of problems we hear about.

Agent not responding?

1. Is your computer on and awake? (Most common cause)
2. Is your computer connected to the internet?
3. Check Mission Control — is your agent shown as online?
4. Try restarting your agent from Mission Control (takes about 60 seconds)

Google or calendar issues?

1. Go to Mission Control → Settings → Connected Services
2. Check if Google shows a warning icon
3. Click Reconnect and sign in again — this fixes most email/calendar issues

Messaging not working (Telegram/WhatsApp)?

1. Check your internet connection on your phone
2. Check Mission Control — is the messaging channel shown as connected?
3. Try sending /start to your bot again (Telegram) or rescanning the QR code (WhatsApp)

Billing question?

• Your billing history and invoices are in Mission Control → Account → Billing
• You can update your payment method there too

Still stuck?

If none of the above helps, we're here. Email us at [email protected] — see the next article for what to include so we can help faster.

The more context you give us upfront, the faster we can help. Here's what makes a great support message.

Always include

• Your account email — so we can find your account immediately
• What's happening — describe the problem in your own words. "My agent stopped responding" is great. "It's broken" leaves us guessing.
• When it started — "this morning", "after I updated my computer", "since yesterday afternoon"
• What you've already tried — saves us suggesting steps you've already done

Helpful extras

• Which messaging channel — Telegram, WhatsApp, or Slack
• Your computer model and operating system version — found in your system information settings
• A screenshot of Mission Control — especially if it shows an error or warning
• Any error message you saw — exact text if possible, or a screenshot

What you don't need to include

Don't include your password, your Google credentials, or any sensitive personal information. We'll never ask for these. If resolving your issue requires access to your computer, we'll request your permission through a formal support session — not via email.

Good example

"Hi — my agent stopped responding in Telegram about 3 hours ago. It was working fine this morning. I've checked Mission Control and it shows the agent as online, but messages aren't getting through. My computer is on and connected to the internet. I tried restarting the agent from Mission Control but it still doesn't respond. I'm on Starter plan. Account email: [email]"

That gives us everything we need to start investigating straight away.