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Anna

Customer experience generalist. Watches support tickets and call recordings for the same problem said five different ways, then writes the fix brief for the team.

Specialist agentv2.3.0

What Anna does

Anna reads through your support tickets and customer-call recordings and listens for the same complaint surfacing five different ways. She pulls from your email and your CRM, transcribes call and meeting recordings locally so the audio never goes off to a third-party transcription service, and clusters the noise into the handful of problems that actually keep coming back. For each one she writes a fix brief — what users are hitting, how often, and the supporting quotes — and drops it where your team already works, whether that's a Word doc, Notion, or a Slack thread. The heavy media and ticket exports stay on your machine; Anna works from the files and accounts you give her. She surfaces the patterns and hands the team a clear brief to act on, rather than replying to customers on her own.

Published by stomme · Compatible with Stomme Mission Control ≥ 0.40.0.

Models

  • Base
    Runs on DeepSeek V4 Pro — the production base model behind every response.

  • DeepSeek V4 Pro handles this agent's full workload — no separate specialist model needed.

Required connections

Anna needs the following to do parts of the job. Anna will walk you through the setup the first time you ask for something that needs it — no need to wire anything up before install:

  • Email account (IMAP / SMTP)
  • Google Workspace (Gmail / Calendar / Drive)
  • Notion
  • Slack
  • Trello

Add to your team

  1. Open Stomme on your machine and go to Marketplace.
  2. Search for anna-customer-experience and click Add to team.
  3. Mission Control wires the agent into your workspace at next dispatch — bundled skills install automatically.

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